administrationHRCasework provides easy to use, wizard driven, administration screens allowing customers to further configure many aspects of their solution, including:

  • Correspondence templates
  • Case and task time-scales
  • Request process preferences
  • Value lists
  • Departmental service hierarchies and teams
  • Third parties and/or staff members involved
  • Request specific help text

Add processes

There is always the option to unleash the power of the iCasework platform and implement additional processes, for example customer feedback management. Contact us for more information: we have been configuring, implementing and integrating iCasework solutions since 2001.