Capture cases

Human Resource requests and issues can be captured across all channels throughout the organisation, with forms designed to log requests across web sites, contact centres, web-based staff portals and mobile devices. HRCasework’s integration tools can capture requests received by email whilst our Web Services API can be used if you want to develop your own forms.

features-captureWebsites and Contact/Service centres

HRCasework includes pre-designed forms (AAA accessible) that can be rapidly deployed on a website for employees to submit their requests – creating a case that can either be automatically assigned or placed in an assignment queue.

These forms can be customised and styled to meet the organisation’s own requirements. An optional feature also allows employees to securely track the progress of their request and add any additional information if required.

Self-service portal

HRCasework can also provide a fully-featured self-service portal that allows employees to securely sign-in (this can be integrated with any existing authentication method), submit requests and view progress of any existing cases. The portal components can also be integrated into any existing on-line portal for employees.

Mobile and tablet friendly interface

Our user interface is responsive and automatically adapts to the device used to access the system, providing users with a consistent interface working equally well on phones, tablets and desktop computers.

Integration tools

HRCasework’s integration tools will capture requests received by email whilst our Web Services API can be used if you want to develop your own forms.

Supporting documentation and images, often vital to the case, can be uploaded or scanned directly to the electronic case file.

Example processes covered

  • General enquiry
  • Loan application
  • Acting for
  • Honoraria
  • Job evaluation
  • Flexible working
  • Retirement
  • Resignation
  • Adoption leave
  • Pregnancy notification
  • Maternity / paternity leave
  • Career break
  • Leaver (employee)
  • Leaver (contractor)
  • Capability
  • Disciplinary
  • Sickness
  • Complaints
  • Transfers
  • Contractual change