Human Resource requests and issues can be captured across all channels throughout the organisation, with forms designed to log requests across websites, contact centres, web-based staff portals and mobile devices.
HRCasework’s integration tools can capture requests received by email whilst our Web Services API can be used if you want to develop your own forms.
Requests can be easily allocated or re-allocated between teams and processes, with specific tasks or responses within a case further allocated to teams or individuals as appropriate. Multiple teams can seamlessly input to cases, with interaction automated through email and e-forms.
Target times are set as required by the policies or legislation being followed and can only be over-ridden where this is permitted.
HRCasework automatically generates acknowledgments, responses, and other correspondence, either by secure email or hard copy print.
All correspondence is generated from configurable templates, with letters available to be edited and printed in Microsoft Word using our sophisticated browser-based word-processor integration, with the contents stored securely in the database.
Analysis & reporting
HRCasework will enable you to identify and classify the information being received at both team and corporate levels, with automated management reporting pinpointing common requests, potential problem areas, departments and third parties that are jointly involved in responding to requests.
Also included is a standard oData connector for connecting popular BI tools such as Power BI and Tableau.