HRCasework

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Manage Human Resource Requests

HRCasework allows your HR team to effectively log, manage and analyse their casework, ensuring processes are handled consistently and within time-scales. Our solution also enables employees and line managers to log and track a wide range of HR requests, from general enquiries to requests to retire. Significant efficiency savings can be achieved by intelligent use of our solution's self-service features through web based staff portals as well as mobile devices, specifically around capturing, approving and tracking requests. Our extensive reporting suite and dashboards allow management to closely monitor performance of HR teams.

Capture cases

Human Resource requests and issues can be captured across all channels throughout the organisation, with forms designed to log requests across web sites, contact centres, web-based staff … Read more

Manage cases

Requests can be easily allocated or re-allocated between teams and processes, with specific tasks or responses within a case further allocated to teams or individuals as appropriate. Multiple … Read more

Correspondence

HRCasework automatically generates acknowledgements, responses and other correspondence, either by secure email or hard copy print. All correspondence is generated from configurable templates, … Read more

Analysis and reporting

HRCasework will enable you to identify and classify the information being received at both team and corporate levels, with automated management reporting pinpointing common requests, potential problem areas and … Read more

Configuration

HRCasework provides easy to use, wizard driven, administration screens allowing customers to further configure many aspects of their solution, including: Correspondence templates Case and task … Read more

Implementation

Our implementation service is designed to ease the organisational transition to using the new case management system. The HRCasework solution offers the opportunity to redesign processes delivering efficiency … Book now

Book a demo today!

Please give us your contact details and we will get back to you. … Book now

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  • Telephone: +44 (0) 207-624-4991

  • Email: icaseworksales@civica.co.uk

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