Human Resource requests and issues can be captured across all channels throughout the organisation, with forms designed to log requests across web sites, contact centres, web-based staff … Read more
Engage, Improve and Comply
Manage cases
Requests can be easily allocated or re-allocated between teams and processes, with specific tasks or responses within a case further allocated to teams or individuals as appropriate. Multiple … Read more
Correspondence
HRCasework automatically generates acknowledgements, responses and other correspondence, either by secure email or hard copy print. All correspondence is generated from configurable templates, … Read more
Analysis and reporting
HRCasework will enable you to identify and classify the information being received at both team and corporate levels, with automated management reporting pinpointing common requests, potential problem areas and … Read more
Configuration
HRCasework provides easy to use, wizard driven, administration screens allowing customers to further configure many aspects of their solution, including: Correspondence templates Case and task … Read more
Implementation
Our implementation service is designed to ease the organisational transition to using the new case management system. The HRCasework solution offers the opportunity to redesign processes delivering efficiency … Book now