Capture
Multi-channel case entry
Human resource requests and issues can be captured across all channels throughout the organisation, with forms
designed to log requests across:
HRCasework's integration tools will capture requests received by email whilst our Web Services API can be used if you want to develop your own forms.
Demos Supporting documentation and images, often vital to the case, can be uploaded or scanned directly to the electronic case file.
- Web sites
- Contact/service centres
- Employee portals
- Mobile devices
HRCasework's integration tools will capture requests received by email whilst our Web Services API can be used if you want to develop your own forms.
Demos Supporting documentation and images, often vital to the case, can be uploaded or scanned directly to the electronic case file.
Example processes covered
- General enquiry
- Loan application
- Acting for
- Honoraria
- Job evaluation
- Flexible working
- Retirement
- Resignation
- Adoption leave
- Pregnancy notification
- Maternity / paternity leave
- Career break
- Leaver (employee)
- Leaver (contractor)
- Capability
- Disciplinary
- Sickness
- Complaints
- Transfers
- Contractual change
Manage
Intelligent allocation & collaboration
Requests can be easily allocated or re-allocated between teams and processes, with specific tasks or responses within a case further allocated to teams or individuals as appropriate. Multiple teams can seamlessly input to cases, with interaction automated through email and e-forms.
Target times are set as required by the policies or legislation being followed and can only be over-ridden where this is permitted.
Demo
Target times are set as required by the policies or legislation being followed and can only be over-ridden where this is permitted.
Demo
Complete case file & audit trail
Knowing where to find information relating to a request is easy, as everything is stored in one central location. Documents, scanned images and telephone recordings can all be attached to cases to ensure case workers have all the information they need at their fingertips.
Every single action or update to a case is audited, providing a complete record of each process step, with 'actions' and 'events' presented through a timeline view to deliver an instant picture of a case's progression over time.
Demo
Every single action or update to a case is audited, providing a complete record of each process step, with 'actions' and 'events' presented through a timeline view to deliver an instant picture of a case's progression over time.
Demo
Progress monitoring
Target timescales are pre-defined to meet legislative and regulatory requirements, with the system enabling progress to be monitored for teams or individuals via management reports and dashboards. Receive alerts by Email, SMS or RSS when timescales are not met.
Communicate
HRCasework allows on-going communication to be maintained between all parties involved in a case, the employee poral providing an on-line mechanism for employees to add additional information or check on the progress of a case.
Tasks can be generated within the system to request further information from employees, line managers or indeed any other internal or external person. They simply need to click on the link in the email sent to them or reply to the email to complete the task and give their feedback.
Tasks can be generated within the system to request further information from employees, line managers or indeed any other internal or external person. They simply need to click on the link in the email sent to them or reply to the email to complete the task and give their feedback.
Respond
Automated correspondence
HRCasework automatically generates acknowledgements, responses and other correspondence, either by secure email or hard copy print. All correspondence is generated from configurable templates, with letters available to be edited and printed in Microsoft Word or OpenOffice.org using our sophisticated browser-based word-processor integration, with the contents stored securely in the database. Users without access to a word-processor can use the embedded editor.
Learning and Improvements
Caseworkers can choose to make notes of or add tasks to a case based on the learning outcomes coming from the case. This could include items such as enhancements to guidance for staff or line managers, updates of intranet sites or training for HR staff.
Any tasks generated can be tracked to completion within the system.
Any tasks generated can be tracked to completion within the system.
Delegate responses
Responses to requests can be delegated to other staff even if they are not direct users of HRCasework. Non-users simply receive an email with a link to edit the letter or email, once completed the correspondence can then be authorised and sent by the caseworker assigned to the case.
Report
Measure performance and analyse
HRCasework will enable you to identify and classify the information being received at both team and corporate levels, with automated management reporting pinpointing common requests, potential problem areas and departments and third parties that are jointly involved in responding to requests. Our extensive trends analysis and reporting facilities include:
- An embedded reporting library with a range of standard reports
- Ad-hoc reporting to allow non-technical users to generate charts, Excel outputs or detail reports
- Team and enterprise dashboards
- Sector specific benchmarks
- Drill-down from reports into case files or Excel
- User subscription to emailed reports, at defined intervals
- Filter all reports by company, department or team
Demos
Configure
Easy to configure
HRCasework provides easy to use, wizard driven, administration screens allowing
customers to further configure many aspects of their solution, including:
- Request forms and applicant details captured
- Correspondence templates
- Case and task timescales
- Request process preferences
- Information classes
- Departmental service hierarchies and teams
- Third parties and/or staff members involved
Add processes
There is always the option to unleash the power of the iCasework platform and implement additional processes, for example customer feedback management. Contact us for more information: we have been configuring, implementing and integrating iCasework solutions since 2001.
